Returns & Refunds Policy

30-Day Satisfaction Guarantee

We stand behind the quality of our custom stickers and labels. Our returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

Eligibility for Returns

To be eligible for a return, your custom stickers/labels must be:

  • Unused and in original condition
  • In the original packaging
  • Free from any damage, installation, or alteration

Non-Returnable Items

Due to the custom nature of our products, the following cannot be returned or refunded:

  • All custom-designed stickers and labels (as these are made to your specifications)
  • Digital design services
  • Opened packaging of standard sticker sheets
  • Products that have been installed, used, or altered
  • Clearance or sale items

Proof of Purchase & Documentation Required

To process any return or refund claim, you must provide:

  1. Original proof of purchase (order number, receipt, or invoice)
  2. Three clear photographs:
    • The original shipping box/packaging
    • The shipping label (clearly readable)
    • The damaged or incorrect items (if applicable)

Without this documentation, we cannot process your return request.

Refund Approval Process

Once we receive your return request with all required documentation:

  1. We will email you within 3 business days to confirm receipt
  2. Our quality team will inspect the provided evidence
  3. You will be notified of approval or rejection within 5 business days

If approved, your refund will be processed within 14 days to your original payment method.

Situations for Partial or Denied Refunds

Refunds may be partial or denied in these situations:

  • Custom stickers that match your provided design specifications
  • Items with installation damage or improper application
  • Products ordered in incorrect sizes or quantities by the customer
  • Minor colour variations (within acceptable printing tolerances)
  • Returns initiated more than 30 days after delivery
  • Missing required documentation or photographs

Defective or Damaged Items

If you receive defective or damaged items:

  • Contact us within 48 hours of delivery at support@claryon.co.uk
  • Provide all required documentation listed above
  • We will replace the items at no additional cost once verified

Incorrect Items Received

If you receive incorrect items:

  • Contact us within 7 days of delivery
  • Provide photographic evidence of what was received vs. what was ordered
  • We will arrange for correct replacement items

Fraud Prevention

We reserve the right to refuse returns and investigate claims that show signs of:

  • Fraudulent documentation
  • False damage claims
  • Abuse of our returns system
  • Previous suspicious return patterns

All refund requests are subject to verification and may require additional evidence at our discretion.

Digital Products & Services

Digital design services, proofs, and custom design work are non-refundable once work has commenced or files have been delivered.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@claryon.co.uk and send your item to: 203 Devonshire hill lane N17 7NP London United Kingdom.

UK Consumer Rights

This policy does not affect your statutory rights under UK Consumer Law. For goods that are faulty, not as described, or unfit for purpose, you have legal rights to a repair, replacement, or refund.

Shipping for Returns

If returning non-custom, eligible items:

Original shipping costs are non-refundable

Ship to: 203 Devonshire Hill Lane, N17 7NP, London, United Kingdom

You are responsible for return shipping costs

We recommend using trackable shipping with insurance

Need help?

Contact us at support@claryon.co.uk for questions about refunds and returns. Please include your order number and all relevant documentation in your first email to expedite the process.